PROF. ROEL J. IDO (POST FOR SENIOR HIGH SCHOOL STUDENTS - PROJECT GUIDE ) COLLEGE STUDENTS MAY ALSO CHECK ON THIS
Manfred Paspie
Multilingual World-Wide Services (BPO Company) Date: January 27, 2017 To: All Supervisor’s, Supports and Customer Service Representatives From: Board of Directors and Clients Subjects: Maintaining a strong security of customers account information from Social Engineering and Phishing Recently we observed that a lot of customers and subscribers that has SPRIS STARS as their service provider called in to report about their emails and accounts that can’t be accessed and suspected that might been hacked. As observed upon listening for some calls; care agents easily provide information from accounts pulled up whenever callers ask for it. This behaviour has been observed and has been suspected for the cause of breached. Moving forward, supervisors and support should conduct further and follow up training with regards to the security of customers account. Always make sure to strongly execute the correct process of authenticating the account before di
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